What is your warranty and after-sales policy?

1.Hardware

Customers of the Wavenote device enjoy a 12-month warranty service starting from the date of purchase. To avail of the warranty service, customers must provide a valid device serial number.

The warranty service applies if:

• The Recorder is not dismantled, repaired, maintained, resold, or modified without permission.
• The Recorder is not operated in an abnormal environment.
• The Recorder is not damaged due to a violation of the user's guide.
• The Recorder has not experienced a collision, falling, or bending due to improper storage or faults, and significant deformations due to liquid leakage in humid places.

2.Accessories

Wavenote accepts all unused accessory returns within 30 days of delivery.To begin the return process, please contact our customer support team by submitting a request with your order number.